Privacy Policy
Last updated: August 2026
Introduction
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation.
Information we collect
We may collect the following types of personal information:
- Contact details including name and email address when you submit enquiry forms
- Service preferences and property requirements you provide during consultations
- Technical information including IP address, browser type, and device information when you visit our website
- Cookie data as described in our Cookies Policy
How we use your information
We process your personal information for the following purposes:
- Responding to enquiries and providing the property consultancy services you request
- Communicating with you about properties, services, and relevant market information
- Improving our website functionality and user experience
- Complying with legal obligations and protecting our legitimate business interests
Legal basis for processing
We process your personal data based on:
- Your consent when you submit forms or accept cookies
- Contractual necessity when providing services you have requested
- Legitimate interests in operating and improving our business
- Legal obligations where required by law
Data sharing and disclosure
We do not sell your personal information to third parties. We may share your data with:
- Property owners and management companies when facilitating viewings or rental arrangements
- Professional service providers who assist with our operations, under strict confidentiality agreements
- Legal authorities when required by law or to protect our rights
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Active client records for the duration of our service relationship plus six years
- Enquiry information for two years unless you request earlier deletion
- Website analytics data in aggregated form indefinitely
Your rights
Under data protection law, you have rights including:
- Access to your personal data and information about how we process it
- Correction of inaccurate or incomplete data
- Deletion of your data in certain circumstances
- Objection to processing based on legitimate interests
- Data portability where technically feasible
- Withdrawal of consent where processing relies on your consent
To exercise these rights, contact us at [email protected]
Security measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International transfers
We primarily process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place as required by data protection legislation.
Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to active clients.
Contact information
For questions about this privacy policy or our data practices, contact us at:
47 West George Street
Glasgow G2 1BP
United Kingdom
Email: [email protected]